IATA Course in Dubai
This IATA course in Dubai builds the core knowledge travel agencies and airlines expect from new staff.
About the IATA course in Dubai
This IATA course in Dubai builds the core knowledge travel agencies and airlines expect from new staff. You learn world travel geography, airline codes and time zones, then move into fare construction, ticketing rules and passenger documents. Practical sessions cover GDS reservations, PNR creation and changes, plus visa and passport checks. The content is aligned with IATA training topics and helps you prepare for IATA's own foundation exams, which are booked separately. It suits school leavers, graduates and career changers aiming for UAE travel, airline or airport roles.
An IATA course is training in the travel and airline industry standards set by the International Air Transport Association, covering geography, airline and airport codes, fares, ticketing and reservations. It prepares learners for travel agency and airline work and, where relevant, for exams that IATA runs itself.
Solve Tech's IATA course in Dubai runs for 25 Hours, delivered online, offline and hybrid, with weekend and weekdays batches at our Deira centre near Al Rigga Metro. It suits people who want to work in airlines, travel agencies or cargo operations. The emphasis is on doing the work, with a trainer beside you to correct mistakes as they happen. Classroom learners come to Mabrooka Building 04 on Al Muraqqabat Road, a short walk from Al Rigga Metro Exit 2, and online learners follow the same syllabus live. You can compare every option under IATA courses. Send an enquiry to get the detailed outline, fee and upcoming batch schedule.
Watch: training at Solve Tech
Why Solve Tech
- Trainers from the fieldEngineers with design, contracting and facilities experience.
- Project-based learningYou complete the work yourself and your trainer reviews it.
- Flexible batchesWeekday, evening and weekend, in class or live online.
- KHDA-permitted instituteCourse completion certificate, with KHDA attestation for eligible courses.
- Central Deira locationNear Deira Clocktower and Al Rigga Metro Station, Exit 2.
- Honest course adviceAn advisor matches the course to your background.
What You Learn in the IATA Course in Dubai
- Use IATA city, airport and airline codes accurately
- Calculate travel time across time zones and the date line
- Read fare rules and construct simple one-way and return fares
- Create, modify and cancel PNRs in a GDS training environment
- Check passport, visa and health requirements with travel references
- Explain e-ticket, EMD and refund basics
- Handle passenger queries professionally by phone, email and in person
Who Should Take the IATA Course
- School leavers and graduates aiming for travel agency jobs
- Career changers moving into airline or airport roles
- Current travel agency staff who need structured fundamentals
- Hotel and tourism staff who handle travel arrangements
- Learners preparing for an IATA foundation exam
Entry Requirements for the IATA Course
No prior travel industry experience is required. Good English and basic computer skills help; a laptop is useful for GDS practice sessions.
Tools Covered in the IATA Course
- Amadeus or Galileo GDS (training mode)
- IATA city and airline codes
- Travel Information Manual (TIM) concepts
- Fare rules and fare construction
- Microsoft Excel and email templates
Benefits of the IATA Training Course
- Dubai's airlines, airports and travel agencies need staff with booking and fare skills
- GDS practice gives you hands-on familiarity with tools used daily in agencies
- Structured fundamentals help you prepare for an IATA exam if you choose to sit one
- Document-checking skills reduce costly travel disruptions for customers
- Customer service practice supports front-line airline and agency roles
Learning Outcomes of the IATA Course
By the end of the course you will be able to:
- Decode city, airport and airline codes without reference for major routes
- Calculate elapsed flight time across time zones
- Build and modify a PNR for a multi-sector itinerary
- Apply fare rules to a simple fare calculation
- Check travel documents for a given passenger and route
- Answer common passenger queries using correct procedures
IATA Course Outline
7 modules · 25 contact hours · practical project in the final module
Module 1: The Travel Industry and IATA2 hrs
- Roles of airlines, agencies, airports and tour operators
- What IATA does and its standards
- Travel distribution channels
- Career paths in UAE travel
Outcome: Describe how the travel industry is structured.
Module 2: World Travel Geography4 hrs
- IATA traffic conference areas
- City, airport and airline codes
- Major hubs and routes
- Time zones, daylight saving and the date line
- Elapsed flying time calculations
Outcome: Apply codes and time calculations to itineraries.
Module 3: Air Fares and Ticketing5 hrs
- Fare types and booking classes
- Reading fare rules
- One-way, return and circle trip fares
- Taxes, fees and surcharges
- E-tickets, EMDs, refunds and reissues
Outcome: Construct and explain a simple fare.
Module 4: GDS Reservations Practice6 hrs
- GDS overview and sign-in
- Availability and seat sell
- Building a PNR: name, contact, ticketing and remarks
- Special service requests and seats
- Changes, splits and cancellations
- Queue handling basics
Outcome: Create and manage PNRs in a GDS.
Module 5: Travel Documents and Regulations3 hrs
- Passport and visa checks
- Health and transit requirements
- Baggage rules and allowances
- Passenger rights and disruption handling
Outcome: Check documents and rules for a passenger trip.
Module 6: Customer Service and Sales2 hrs
- Handling enquiries and complaints
- Upselling hotels, insurance and transfers
- Professional email and phone etiquette
- Service in a multicultural UAE market
Outcome: Serve and advise travellers professionally.
Module 7: Capstone and Exam Preparation3 hrs
- Full booking case from enquiry to ticket
- Practice questions in IATA exam style
- Review of weak areas
- Exam booking guidance
Outcome: Complete a full booking case and a mock exam.
How You Are Assessed
You are assessed through GDS practical tasks, a fare and geography test and a mock exam. A Solve Tech completion certificate is issued after the 25 contact hours and successful assessment; any IATA certificate is awarded only by IATA after its own exam.
Career Paths After the IATA Course in the UAE
- Travel consultant
- Reservations and ticketing agent
- Airline customer service agent
- Airport passenger services agent
- Tour operations coordinator
Guides to read before you enrol
Certificate
You receive a Solve Tech course completion certificate after the course and its assessment. KHDA-attested certificates are available for eligible courses. How our certificates work
FAQ About IATA Courses
How long is the IATA course?
The IATA course is 25 Hours.
Who should take the IATA course?
School leavers and graduates aiming for travel agency jobs; Career changers moving into airline or airport roles; Current travel agency staff who need structured fundamentals; Hotel and tourism staff who handle travel arrangements; Learners preparing for an IATA foundation exam.
Which tools are covered in the IATA course?
Amadeus or Galileo GDS (training mode), IATA city and airline codes, Travel Information Manual (TIM) concepts, Fare rules and fare construction, Microsoft Excel and email templates.
Does this course give me an IATA certificate?
No, the IATA certificate comes only from IATA after you pass its own exam, which you register for separately. This course prepares you with the topics and practice questions.
Which GDS is used for practice?
Practice uses a GDS training environment such as Amadeus or Galileo, depending on availability. The commands and PNR logic transfer between systems.
Is this a cabin crew course?
No, the course is for travel agency, reservations and passenger service roles. Cabin crew recruitment and training are handled by airlines.
Do I need strong maths for fare calculation?
No, basic arithmetic is enough. The course teaches fare construction step by step with worked examples.
Is the IATA course available online?
Delivery modes for this course: Online, Offline, Hybrid. Ask an advisor for the next batch in the mode you prefer.
Can I attend on weekends?
This course runs on: Weekend & Weekdays.
Where is the IATA course held in Dubai?
At Solve Tech Training Institute, Office M09, Mabrooka Building 04, Al Muraqqabat Road, near Deira Clocktower. The nearest metro is Al Rigga Station, Exit 2.
What is the fee?
Fees depend on the format and batch. Send an enquiry to receive the current fee.
About Solve Tech Training Institute
Solve Tech Training Institute is a KHDA-permitted technical and occupational skills training centre in Deira, Dubai. We teach engineering, technical and professional courses in the classroom, live online and on site for companies, with trainers who work in the fields they teach. This page is published by the Solve Tech training team and was last updated in October 2026.
About usAccreditation and certificatesPhotos of our labsContact and map
Al Muraqqabat Road, near Deira Clocktower
Dubai, UAE
+971 50 691 4688