Front Desk Management Course in Dubai
This Front Desk Management course in Dubai covers reservations, check-in and check-out, billing and handling guest requests.
About the Front Desk Management course in Dubai
This Front Desk Management course in Dubai covers reservations, check-in and check-out, billing and handling guest requests. It helps receptionists, front office trainees and hotel staff in the UAE deal with guests confidently and keep accurate records.
Front desk management is the running of a hotel reception, covering reservations, guest arrival and departure, room allocation, billing, and handling guest requests and complaints.
Our Front Desk Management training in Dubai is a 25 hours program available online, offline and hybrid, with batches on weekend and weekdays near Deira Clocktower. It suits people who work in, or want to join, hotels, restaurants and guest services in the UAE. You practise each topic during the session and your trainer reviews what you produce, which is how the skill sticks. Learners often pair it with Food and Beverage Operation or Hospitality & Hotel Management. You can compare every option under Hospitality courses. Send an enquiry to get the detailed outline, fee and upcoming batch schedule.
Watch: training at Solve Tech
Why Solve Tech
- Trainers from the fieldEngineers with design, contracting and facilities experience.
- Project-based learningYou complete the work yourself and your trainer reviews it.
- Flexible batchesWeekday, evening and weekend, in class or live online.
- KHDA-permitted instituteCourse completion certificate, with KHDA attestation for eligible courses.
- Central Deira locationNear Deira Clocktower and Al Rigga Metro Station, Exit 2.
- Honest course adviceAn advisor matches the course to your background.
What You Learn in the Front Desk Management Course in Dubai
- Take and amend reservations accurately
- Complete check-in and check-out steps
- Allocate rooms and handle upgrades
- Process payments, deposits and folios
- Handle guest complaints with calm language
- Explain local services and attractions
- Coordinate with housekeeping and concierge
- Complete night audit and shift handover
Who Should Take the Front Desk Management Course
- Hotel receptionists and front office trainees
- Guest relations and concierge staff
- Hospitality graduates
- Serviced apartment and guesthouse staff
- Career changers into hotels
Tools Covered in the Front Desk Management Course
- Opera PMS
- Microsoft Outlook
- Point of sale systems
- Booking channel manager
- Guest folios
- Night audit reports
Benefits of the Front Desk Management Training Course
- Prepares you for guest-facing roles in Dubai hotels
- Builds familiarity with property management system workflows
- Improves accuracy in billing and records
- Strengthens spoken English for guest communication
- Helps you manage busy check-in periods calmly
Front Desk Management Course Outline
Module 1: Front Office Overview
- Department role and layout
- Grooming and communication
- Guest types in Dubai
Module 2: Reservations
- Booking sources and channels
- Rate types and availability
- Amendments and cancellations
Module 3: Arrival
- Pre-arrival preparation
- Check-in procedure
- Room allocation and upgrades
Module 4: In-House Service
- Guest requests and messages
- Coordination with housekeeping
- Handling complaints
Module 5: Departure and Billing
- Folios and charges
- Payment methods
- Check-out and feedback
Module 6: Control and Reports
- Night audit basics
- Shift handover
- Security and privacy
Module 7: Practical Exercise
- Role play arrival and departure
- Process a booking in a PMS demo
- Resolve a billing dispute
Guides to read before you enrol
Certificate
You receive a Solve Tech course completion certificate after the course and its assessment. KHDA-attested certificates are available for eligible courses. How our certificates work
Related Hospitality courses
View allFAQ About Front Desk Management Courses
How long is the Front Desk Management course?
The Front Desk Management course is 25 Hours.
Who should take the Front Desk Management course?
Hotel receptionists and front office trainees; Guest relations and concierge staff; Hospitality graduates; Serviced apartment and guesthouse staff; Career changers into hotels.
Which tools are covered in the Front Desk Management course?
Opera PMS, Microsoft Outlook, Point of sale systems, Booking channel manager, Guest folios, Night audit reports.
Will I use a hotel system during the course?
You will practise PMS workflows such as bookings and folios, typically through demo or simulated screens.
Is spoken English covered?
Yes. Guest phrases, phone etiquette and complaint handling language are practised through role play.
Is the Front Desk Management course available online?
Delivery modes for this course: Online, Offline, Hybrid. Ask an advisor for the next batch in the mode you prefer.
Can I attend on weekends?
This course runs on: Weekend & Weekdays.
Where is the Front Desk Management course held in Dubai?
At Solve Tech Training Institute, Office M09, Mabrooka Building 04, Al Muraqqabat Road, near Deira Clocktower. The nearest metro is Al Rigga Station, Exit 2.
What is the fee?
Fees depend on the format and batch. Send an enquiry to receive the current fee.
About Solve Tech Training Institute
Solve Tech Training Institute is a KHDA-permitted technical and occupational skills training centre in Deira, Dubai. We teach engineering, technical and professional courses in the classroom, live online and on site for companies, with trainers who work in the fields they teach. This page is published by the Solve Tech training team and was last updated in October 2026.
About usAccreditation and certificatesPhotos of our labsContact and map
Al Muraqqabat Road, near Deira Clocktower
Dubai, UAE
+971 50 691 4688