Conflict Management Course in Dubai
This Conflict Management course in Dubai explains why disagreements start at work and how to resolve them constructively.
About the Conflict Management course in Dubai
This Conflict Management course in Dubai explains why disagreements start at work and how to resolve them constructively. It helps managers, HR staff and team members in the UAE's diverse workplaces who want fewer tense conversations.
Conflict management is the process of recognising the causes of disagreement and handling them so that the outcome is fair and workable. It aims to reduce harm and keep working relationships productive.
Solve Tech's Conflict Management course in Dubai runs for 25 Hours, delivered online, offline and hybrid, with weekend and weekdays batches at our Deira centre near Al Rigga Metro. It suits professionals, team leaders and students who want to communicate and lead with more confidence. You practise each topic during the session and your trainer reviews what you produce, which is how the skill sticks. Learners often pair it with Live Mentorship Program or Train the Trainer. Classroom learners come to Mabrooka Building 04 on Al Muraqqabat Road, a short walk from Al Rigga Metro Exit 2, and online learners follow the same syllabus live. You can compare every option under Soft Skills courses. Send an enquiry to get the detailed outline, fee and upcoming batch schedule.
Watch: training at Solve Tech
Why Solve Tech
- Trainers from the fieldEngineers with design, contracting and facilities experience.
- Project-based learningYou complete the work yourself and your trainer reviews it.
- Flexible batchesWeekday, evening and weekend, in class or live online.
- KHDA-permitted instituteCourse completion certificate, with KHDA attestation for eligible courses.
- Central Deira locationNear Deira Clocktower and Al Rigga Metro Station, Exit 2.
- Honest course adviceAn advisor matches the course to your background.
What You Learn in the Conflict Management Course in Dubai
- Recognise early signs of workplace conflict
- Identify common causes of disagreement
- Understand your own conflict style
- Stay calm and respectful under pressure
- Use active listening to lower tension
- Separate people from the problem
- Negotiate practical solutions
- Know when to involve HR or a manager
Who Should Take the Conflict Management Course
- Managers and supervisors
- HR officers and coordinators
- Project managers working with several teams
- Customer-facing staff handling complaints
- Employees in multicultural teams
Tools Covered in the Conflict Management Course
- Thomas-Kilmann conflict modes
- Interest-based negotiation
- Active listening drills
- Role plays
- Case studies
- Reflection worksheets
Benefits of the Conflict Management Training Course
- Address problems before they affect the whole team
- Handle cultural differences in communication with more care
- Deal with customer complaints more calmly
- Hold difficult conversations without raising tension
- Support a more positive working atmosphere
Conflict Management Course Outline
Module 1: Understanding Conflict
- What conflict is and is not
- Common workplace causes
- Effects on teams and results
Module 2: Conflict Styles
- The five Thomas-Kilmann modes
- Finding your usual style
- When each style works
Module 3: Communication Under Tension
- Active listening
- Using neutral language
- Managing emotions
Module 4: Culture and Conflict
- Differences in directness and hierarchy
- Avoiding assumptions
- Respectful approaches in the UAE workplace
Module 5: Resolving Disagreements
- Interest-based negotiation
- Finding shared goals
- Agreeing next steps
Module 6: Mediation and Escalation
- Helping two colleagues talk
- When to escalate
- Recording agreements
Module 7: Final Practical Exercise
- Role play of a conflict scenario
- Group debrief
- Personal action plan
Guides to read before you enrol
Certificate
You receive a Solve Tech course completion certificate after the course and its assessment. KHDA-attested certificates are available for eligible courses. How our certificates work
Related Soft Skills courses
View allFAQ About Conflict Management Courses
How long is the Conflict Management course?
The Conflict Management course is 25 Hours.
Who should take the Conflict Management course?
Managers and supervisors; HR officers and coordinators; Project managers working with several teams; Customer-facing staff handling complaints; Employees in multicultural teams.
Which tools are covered in the Conflict Management course?
Thomas-Kilmann conflict modes, Interest-based negotiation, Active listening drills, Role plays, Case studies, Reflection worksheets.
Will the course teach me how to mediate between others?
It introduces basic mediation steps for managers and colleagues. It does not train you as a professional mediator.
Do I need to share real conflicts from my workplace?
No. Case studies and role plays are used, and you choose how much personal experience to share.
Is the Conflict Management course available online?
Delivery modes for this course: Online, Offline, Hybrid. Ask an advisor for the next batch in the mode you prefer.
Can I attend on weekends?
This course runs on: Weekend & Weekdays.
Where is the Conflict Management course held in Dubai?
At Solve Tech Training Institute, Office M09, Mabrooka Building 04, Al Muraqqabat Road, near Deira Clocktower. The nearest metro is Al Rigga Station, Exit 2.
What is the fee?
Fees depend on the format and batch. Send an enquiry to receive the current fee.
About Solve Tech Training Institute
Solve Tech Training Institute is a KHDA-permitted technical and occupational skills training centre in Deira, Dubai. We teach engineering, technical and professional courses in the classroom, live online and on site for companies, with trainers who work in the fields they teach. This page is published by the Solve Tech training team and was last updated in October 2026.
About usAccreditation and certificatesPhotos of our labsContact and map
Al Muraqqabat Road, near Deira Clocktower
Dubai, UAE
+971 50 691 4688